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You will receive the invoice after we dispatch the item.

You can download all invoices and receipts directly from your customer account.

You can also use our chatbot which will give you after verification with order ID and e-mail your invoice.

To ensure that your return is processed as quickly as possible, please send your order or the product you wish to return, together with a copy of the invoice, to the following address:

Tiptrans / Techtek, Ste 87390
Unit 5 Atlas Road
Bootle
L20 4DY
United Kingdom

IMPORTANT: Write your order ID clearly below the address on the envelope

For faster processing of your return, please see our instructions and assistance for returns on the following Returns webpage:
Returns

For more information on our returns policy, please click on the "Returns and Refunds Policy" link at the bottom of this webpage or follow this link: Right of withdrawal

Upon your withdrawal, we will refund all payments received from you, including delivery costs (except for additional costs arising from choosing a non-standard delivery method), without undue delay and in any case not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of such a refund.
Refunds may be withheld until we have received the goods back, or you have supplied evidence of having returned them, whichever is earlier.

For more information on our returns policy, please click on the "Returns and Refunds Policy" link at the bottom of this webpage or follow this link: Right of withdrawal

Returns can be made for a period of up to 30 days after the receipt of your delivery. After this period, it is no longer possible to request a return with refund. For more information on our returns policy, click the "Return & Refund policy" link in the footer of this webpage or follow this link:
Right of withdrawal

We offer various shipping options. For exact delivery time please refer to our Shipping policy:
Shipping Policy

You can contact us in the following ways:

Chatbot on the side of the page
Contact form via the webpage Contact us: Contact
Email: info@techtek.cz

If you have received an incorrect product, please contact us via e-mail info@techtek.cz, use the Contact us form on the page Contact or write us a message via our chatbot. Please include photos of the product which you received to speed up the process.

You can check the status of your order via our Chatbot or you can contact us directly via e-mail info@techtek.cz